OF GENERAL INTEREST

This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy under which LA BIBI ALIMENTACION Y BEBIDAS S.L. will provide its tourist services and on-line reservations.

Please read these terms and conditions of use for this website carefully before making an inquiry about any service offered on it; you will be subject to these terms and conditions.

TERMS AND CONDITIONS OF USE

ORGANIZATION INFORMATION

In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:

• That LA BIBI ALIMENTACION Y BEBIDAS S.L. (B19686559) has its head office at 20 FRANCISCO GRANDE COVIAN STREET, 18100. 18100, ARMILLA (GRANADA). SPAIN. and is registered in the Mercantile Registry of Granada, Volume 1692, Book 0, Folio 48, Page GR-52834, 1st inscription.
• Here you can exercise your rights of Access, Rectification, Limitation of Processing, Portability, Deletion and Opposition as well as any other exercise related to the transfer of data through this website.

1.ACCESS AND CONDITIONS OF USE OF THE WEB SITE

The website has a section that you can visit and access without having to provide your personal information; in this case, its use is purely for informational purposes. It also has another section where you will need to provide your personal information to properly manage and purchase the available tour packages. During this online purchase process, you will be asked to provide basic identifying information as well as the information necessary to make a payment via PayPal, MasterCard, or VISA.

By accessing any part of this Website, you are accepting the General Terms and Conditions of Use of the Website. If you do not accept the terms and conditions of this Website, you must leave it immediately and may not place orders through it (as specified in European Regulation 679/2016 on data protection policy).

LA BIBI ALIMENTACION Y BEBIDAS S.L. may revise the Conditions of this Web Site at any time, so please check the content of these conditions periodically, as you will be subject to the terms and conditions in force at the time you place an order with us.

Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on several factors such as the available bandwidth, the type of device used or the geographical location of the User. These factors do not depend on LA BIBI ALIMENTACION Y BEBIDAS S.L. nor is it responsible for any aspect related to the User’s Internet access service.

LEGAL STATUS

By submitting a message through the contact form on the website, you warrant that you have the legal capacity to enter into binding contracts.

LA BIBI ALIMENTACION Y BEBIDAS S.L. will not process data pertaining to minors or individuals who require legal guardianship.

LIMITATION OF LIABILITY

A.- The user.
The use made by the user of Real Alcazar Sevilla – Tickets will be the sole and exclusive responsibility of the user, exonerating LA BIBI ALIMENTACION Y BEBIDAS S.L. of any damage or harm that directly or indirectly could cause, to the user or to third parties, the non-observance of these Terms of Use by the user.

B.- Tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without LA BIBI ALIMENTACION Y BEBIDAS S.L. being responsible for the maintenance, updating or supervision of the aforementioned information.

C.- Exemption of responsibilities
LA BIBI ALIMENTACION Y BEBIDAS S.L. will not be responsible neither directly nor secondarily for the following responsibilities:

• The quality of the service, the correct functioning or the availability and continuity of the web site, as well as all the responsibilities derived from other suppliers outside LA BIBI ALIMENTACION Y BEBIDAS S.L.
• Information and data entered by third parties other than LA BIBI ALIMENTACION Y BEBIDAS S.L. personnel.
• Damage that may be caused to users’ equipment by the use of the website.
• If in cases of force majeure deficiencies in the reservations, confirmations of the same, or in the execution of the services or products that are contracted through the website, and without the condition of being foreseeable or can be solved by the Agency unless they were as a result of negligence attributable to LA BIBI ALIMENTACION Y BEBIDAS S.L., should arise.
• The infringement of the rights of intellectual and industrial property, honor, personal and family privacy and image of persons, belonging to a third party, as a result of the transmission, dissemination, storage or provision of access to the contents of the website.
• Errata, inaccuracies or errors of any kind, so LA BIBI ALIMENTACION Y BEBIDAS S.L. does not guarantee the accuracy or reliability of the information contained in the website.

CONTRACTING

Once the User selects a tourism service and/or product on the website, they will be directed to a calendar where they can select the date for the chosen tourism service and/or product. Next, the User can choose the time slot for the service or product, based on the availability listed on the website, as well as the number of people, distinguishing between adults, students, and children of different ages.

Reservations are subject to acceptance by LA BIBI ALIMENTACION Y BEBIDAS S.L.; to the availability of the contracted Service and/or Tourist Product; as well as to the fulfillment and acceptance by the User of the present General Conditions and the Policies of use.

To complete the reservation, the User will proceed to fill out a form where his/her name and surname will be requested, as well as an email for the sending of the reservation voucher (hereinafter, “the Voucher”). You may also optionally provide your telephone number and any comments or observations in this regard.

Upon completion of the form and acceptance of these General Terms and Conditions and the Policies of Use, the User will be directed to the payment gateway (hereinafter referred to as “the Gateway”).

Once in the Gateway, the User will choose the payment method, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the email provided. Upon receipt of this confirmation, the binding contract (hereinafter referred to as “the Contract”) shall be concluded.

LA BIBI ALIMENTACION Y BEBIDAS S.L has the right not to accept the reservation in the case that the payment information is not approved, or that any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website we will proceed to send you a confirmation email that will have the details of the transaction.LA BIBI ALIMENTACION Y BEBIDAS S.L recommends the User to verify that the details that appear in the confirmation message are correct and keep a copy for your records.

In those Services and/or Tourist Products contracted in which there is no availability for the date or time chosen by the User, LA BIBI ALIMENTACION Y BEBIDAS S.L. will make the necessary arrangements so that the User can carry it out on another date or another time slot.

Exceptionally, some of the reservations of Services and/or Tourist Products contracted through the Website of LA BIBI ALIMENTACION Y BEBIDAS S.L. are not carried out through the use of the reservation calendar, but require the request for availability through a contact form. Once the request is formalized, LA BIBI ALIMENTACION Y BEBIDAS S.L will establish direct contact with the User through the data provided by him/her to confirm availability.

5.WITHDRAWAL PROTOCOL (RETURNS)

Failure to show up for a visit or outside the tour start time, as well as not carrying your ID or passport on visits that include tickets to the Real Alcazar will not entitle you to any refund of the amount of the tours purchased. In those products in which a reservation request is made, cancellation fees will be applied from the moment the request is made.

To request changes or cancellations you must communicate them in writing to the following e-mail address: soporte@alandalustours.es.

-Services that include Real Alcazar ticket:

• Ticket on your own or with audioguide: non refundable

• Guided tours: Once the reservation request has been made, no changes or cancellations are allowed.

-Service withdrawal: Information regarding changes and cancellations specified in each product.

Once the period during which the customer may request cancellation or modification of the service (if applicable) has expired, the customer will no longer be entitled to the right of withdrawal from the contract under Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, and is established pursuant to Article 103 (regarding exceptions to the right of withdrawal) that:

(l) The provision of lodging services for purposes other than housing, the transportation of goods, vehicle rentals, food, or services related to recreational activities, if the contracts specify a specific date or period of performance.

As a result, the customer will be exempt from the right of withdrawal in accordance with the above and the cancellation policy applicable to each product, as indicated on the website. The customer will be responsible for the cost of the reservation in the event of withdrawal.

In the event of a pandemic or other circumstances of force majeure beyond our control that prevent the tour from taking place, the amount you have paid will be made available to you in the form of a voucher to be used toward any of our products, valid for 2 years; the money paid will not be refunded via bank transfer.

6.CUSTOMER SERVICE

Our Customer Service team will try to solve any doubt you may have about our tourist services. You can contact our customer service from Monday to Friday from 8:30 a.m. to 6:00 p.m. by phone at +34 663 04 58 37 and by e-mail at soporte@alandalustours.es.

6.1. Submission of Complaints and Claims

Customers may submit any complaints they deem appropriate either by mail or electronically. The mailing address for claims is E 20 FRANCISCO GRANDE COVIAN STREET, 18100. 18100, ARMILLA (GRANADA). SPAIN . In case the customer prefers to make the claim online or electronically, he/she should send it to the following e-mail address: legal@alandalustours.es. You may also make your queries and claims by telephone by calling the following telephone number: +34 663 04 58 37.

The Andalusian Regional Government’s complaint and claim form can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do

Similarly, if the customer deems it appropriate, they may file a complaint or claim through the European Union’s Online Dispute Resolution Platform. Via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

7.LINCENCIA OF USE OF THE WEB SITE

You may use this website, as well as print and download excerpts from it, for your personal, non-commercial use, provided that you comply with the following rules:

7.1. You may not use the Website in a fraudulent manner (such as hacking or “scraping”).

7.2 Unless otherwise stated, the copyright and all other intellectual and industrial property rights in this Web Site and the content published on this Web Site (including, but not limited to, photographs and graphic images) are owned by

LA BIBI ALIMENTACION Y BEBIDAS S.L. shall not be liable either directly or secondarily for the following liabilities:

The quality of the service, the correct functioning or the availability and continuity of the web site, as well as all the responsibilities derived from other suppliers outside LA BIBI ALIMENTACION Y BEBIDAS S.L.
Information and data entered by third parties other than LA BIBI ALIMENTACION Y BEBIDAS S.L. personnel.
The damages that may be caused to the users’ equipment by the use of the website
If in cases of force majeure there were deficiencies in the reservations, confirmations of the same, or in the execution of the services or products that are contracted through the website, and without having the condition of foreseeable or can be solved by the Agency unless they were as a result of negligence attributable to LA BIBI ALIMENTACION Y BEBIDAS S.L.
The infringement of the rights of intellectual and industrial property, honor, personal and family privacy and image of persons, belonging to a third party, as a result of the transmission, dissemination, storage or provision of access to the contents of the website.
Errata, inaccuracies or errors of any kind, so LA BIBI ALIMENTACION Y BEBIDAS S.L. does not guarantee the accuracy or reliability of the information contained in the website.

These works are protected by intellectual property and copyright laws and conventions around the world, and all rights are reserved.

7.3 You may not modify the digital or paper copies of any content you print and you may not use any drawings, photos or other graphics, video or audio sequences independently of any accompanying text.

We wish to inform you that the sending of tickets, payment receipts, and communications related to the processing of your purchase is carried out in accordance with the terms of the established contractual relationship. If you have previously opted out of our commercial or promotional communications, making a new purchase exclusively authorizes the processing of your contact information for the purpose of sending the transactional documentation necessary to provide the purchased service, without this implying the resumption of advertising or promotional communications.